Our Guarantee & Warranty - Otto’s Garage Door

The Otto’s Garage Door Guarantee

Here’s what our guarantee means when you live in Selma, Schertz, Cibolo, Universal City, or anywhere else we roll a truck: if it isn’t done right, we make it right. That’s not a slogan. Every invoice leaving Otto’s Garage Door carries a written 90-Day Done Right Promise, signed and dated. If something we touched fails inside those ninety days, one call brings Otto back. No runaround, no voicemail tree, no arguing about whether it’s covered. You call (830) 268-9233, you get a live person, and we schedule the return trip. A door is 200 pounds riding on two springs. We respect that, and we stand behind every repair like our name is on it – because it is.

Call (830) 268-9233

What’s Covered

• Workmanship on every repair and installation. If our work fails inside 90 days due to how it was done, we return and correct it at no charge, period.
• Parts we supply and install. We only put in parts we’d trust on our own doors, and we stand behind them the same way we stand behind our labor.
• Cleanup before we leave. Your garage floor looked a certain way when we arrived. It’ll look that way when we leave – no spring shavings, no old hardware, no grease smears.
• On-time arrival. When we give you a window, that window means something. If we’re running behind, the person who answers our phone tells you before you have to ask.
• The price we quote on the phone. Otto quotes the job on the call and holds that number at the door. The price you agree to is the price on the invoice. Not a dollar more.
• The brands we service. LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor – if we touch it, the 90-Day Done Right Promise applies.

Our Satisfaction Promise

If you’re not satisfied with a job Otto’s Garage Door did, here’s what happens. You call (830) 268-9233. You tell the person who answers – often Otto himself – what’s wrong. We listen. Then we show up and look at it with you, not at you. If it’s something we did wrong, we fix it under the 90-Day Done Right Promise, no charge. If something else is going on with your door, we’ll show you exactly what we’re seeing, quote you a fair price, and let you decide. Either way, you’ll never be routed through a national dispatch center or handed off to a customer-service queue. The owner of this company lives in this county, answers the phone, and stands behind the work with his own name. That’s the satisfaction promise. It’s not complicated because we don’t make it complicated.

Licensed & Insured Backing

Paperwork matters, and we don’t hide ours. Otto’s Garage Door is licensed and insured, with a published address and license number any Selma homeowner can verify before the truck even leaves the shop. Insurance and bonding aren’t just checkboxes – they’re the real safety net behind the guarantee. If a 200-pound door comes off its track during a repair and damages your vehicle or your wall, you’re not left holding that cost. If a technician gets hurt working on your property, that’s on our coverage, not your homeowner’s policy. We’ve carried proper licensing and insurance since 2004, and we’ll show it to you if you ask. A guarantee without backing is just a nice sentence. Ours has an address, a license number, and a real person attached to it.

Why a Local Guarantee Beats a Corporate Warranty

Most big garage door companies offer a warranty that lives somewhere in fine print and requires a claim number, a case manager, and three phone calls to invoke. Otto’s operates differently. We’ve been in this county since 2004. Otto Reinhardt owns the company, answers the phone, and quotes the job himself more often than not. When you have a problem, you’re not calling a call center in another state. You’re calling a guy whose truck is twenty minutes from your house and whose name is on the invoice. The 90-Day Done Right Promise isn’t something we’re obligated to honor because a contract says so. We honor it because we’ll see you at H-E-B on Saturday. In a small community like Selma, your reputation is your warranty. Ours has held up for over two decades.

What We Ask of You

A fair guarantee works both ways. Here’s what we ask from homeowners in Selma and the surrounding areas. First, let us know about an issue when you notice it – don’t wait two months and then mention it in passing. Small problems are easier to fix early. Second, keep the door balanced and maintained the way we recommend. A door that’s been neglected for years will fail eventually no matter how well we repaired the one spring we were called out for. Third, if something feels off after we leave, call us right away. Don’t try to adjust torsion springs yourself – that’s how people get hurt. The 90-Day Done Right Promise covers our work, and we’d rather hear from you on day ten than day ninety. That’s not a lecture. It’s the same conversation Otto has with his own neighbors.

Common Questions About Our Warranty

Does the 90-Day Done Right Promise cover parts and labor?

Yes. Both. The parts we supply and the work we do on your door are covered for 90 days from the date on your invoice. If either fails because of something we did or something we installed, we come back and make it right at no charge. Call (830) 268-9233 and we’ll schedule the return visit.

What if something else breaks while you’re fixing the door?

We’ll show you what we found, explain it in plain English, and quote you a fair price before touching it. You decide. Nothing gets added to your bill without your say-so. That’s the no-hassle upfront pricing we’ve run this business on since 2004. A second problem doesn’t invalidate the 90-Day Done Right Promise on the first repair – they’re separate things and we treat them separately.

Do you carry the parts on the truck?

For the vast majority of spring, cable, roller, and opener repairs in Selma and the surrounding county, yes. Our trucks are stocked for the common jobs and the common brands – LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. If you need something specialized that isn’t on the truck, we tell you upfront, quote the job, and schedule the return. You’ll know before we leave whether it’s fixed today or needs a second visit.

What does “no trip charge inside the county” actually mean?

It means if you’re in our home county, we don’t charge you just for showing up to look at the job. The diagnostic visit is free. You get an honest assessment of what’s wrong and a written quote for what it takes to fix it. If you choose Otto’s, the 90-Day Done Right Promise applies from the moment the work is complete. If you don’t, you’re not out a dime for the visit.

Who do I talk to if I’m not happy with the work?

Otto Reinhardt, the owner. Not a customer-service department, not a regional manager, not a claims adjuster. You call (830) 268-9233 and you’ll get a live person, 24/7. Tell them what’s wrong and Otto or one of his crew will be out to look at it. That’s been the arrangement since 2004, and it’s why people in Selma keep our number in their phones.

Written by Otto Reinhardt, Owner at Otto’s Garage Door, serving Selma, TX and surrounding communities since 2004.